Refund Policy

1. About This Policy

This policy explains our refund rules for The Ultimate Social Media Bundle (Claude Edition), sold by Soltan Enterprises Limited, trading as Rewyse (“we”, “us”). It applies to every purchase of The Ultimate Social Media Bundle (Claude Edition) and its checkout add-ons.

2. All Sales Are Final

The Ultimate Social Media Bundle (Claude Edition) is digital content. As soon as your payment is confirmed, you get access to your members area, where the 8 agents, The Routines Pack and any add-on you bought are ready for you. Because access is given to you straight away, all sales are final. We do not offer refunds, credits or exchanges for a change of mind once your purchase is complete.

This applies to everything sold at our checkout:

The only exceptions are the non-delivery refund in Section 3, the billing errors in Section 4, and any right the law gives you that cannot be waived (Sections 7 and 9).

3. If You Cannot Access What You Paid For

Everything you buy is delivered to your members area when you pay. Lifetime Free Updates are improvements we may make later, and they are added to your members area at no extra cost. If an add-on you bought is ever not there yet, it is added as soon as it is ready.

If, through our fault, you cannot access something you paid for, email support@viralskool.ai and tell us what is wrong. If we cannot fix it within 14 days of you telling us, you are entitled to a refund for that part: the price of the add-on, or for the bundle itself, the price of your licence if you cannot access it at all, or a fair part of that price if only part of it is affected. This is a legal right, not a change-of-mind refund, so it does not conflict with “all sales are final”. It does not cover problems with your own Claude plan or with Claude itself. Section 5.6 of our Terms and Conditions has the full rule.

4. Billing Errors

If something went wrong with the charge itself, we will put it right. For example:

• you were charged twice for the same order;
• you were charged a different amount from the price shown at checkout;
• you were charged for an add-on you did not tick.

Email support@viralskool.ai as soon as you notice, with the subject line “Billing error”, the email address you used at checkout and, if you have them, your order number and a screenshot of the charge. We will check it against our payment records and correct genuine billing errors, for example by refunding a duplicate charge or the amount you were overcharged. A correction goes back to your original payment method through Whop, our payment processor.

5. If You Cannot Access Your Members Area

If you cannot sign in, or something you bought does not show in your members area, we will fix your access. Before you email us:

1. Go to the members area sign-in page and enter the email address you paid with. We will email you a sign-in link and a 6-digit code.
2. Check your spam or promotions folder for emails from us.

If that does not work, email support@viralskool.ai with the email address you used at checkout and what you see. We aim to reply within 2 business days. If, through our fault, we cannot fix it within 14 days of you telling us, Section 3 applies.

6. Chargebacks and Disputes

Please contact us at support@viralskool.ai before opening a chargeback or payment dispute. If the problem is a billing error or an access problem, we can fix it much faster than any dispute. If you do not recognise a charge, check your welcome email first: it shows your order details.

If you open a dispute or chargeback with your bank or card provider:

• the access that payment gave you is paused and you are signed out of the members area on every device while the dispute is open;
• if the dispute is decided in our favour, we restore your access. If it has not come back, email support@viralskool.ai and we will restore it;
• a dispute does not change the fact that all sales are final. If a dispute is decided in our favour, the payment stands;
• the dispute process can take 30 to 90 days.

If you have contacted us and are not satisfied with our answer, you are free to pursue your rights through your payment provider, your local consumer protection authority or any other legal route available to you.

7. Buyers in the EU, the EEA, the UK and Switzerland

We do not market The Ultimate Social Media Bundle (Claude Edition) to, or target, people in the European Union, the European Economic Area, the United Kingdom or Switzerland.

If you are a consumer living there and you buy anyway, the law of your country may give you a right to cancel an online purchase (a “right of withdrawal”). This policy does not take that right away or limit it. If you believe it applies to your purchase, email support@viralskool.ai with the email address you used at checkout, and we will handle your request as your local law requires.

8. How a Correction Is Processed

• Method: any money we return goes back to the original payment method, through Whop. We cannot send it to a different card, bank account or third-party account.
• Currency: it is returned in the currency of the original transaction. We are not responsible for differences caused by your bank’s exchange rates.
• Timing: we aim to process it within 5 to 7 business days of confirming the error. Your bank or card issuer may take a further 5 to 10 business days to show it.
• Confirmation: you will receive an email once it has been processed, showing the amount.
• Access: if a whole payment is refunded, the access that payment gave you ends and you are signed out of the members area. If you still have another paid order (for example, when we refund a duplicate charge), sign in again with the link or code we email you and your access will be there.

9. Your Rights Under the Law

Nothing in this policy limits any rights you have under the law that cannot be waived, including rights you may have if digital content is faulty or not as described. Where the mandatory consumer protection law of your country gives you more protection than this policy, that law prevails.

10. Digital Delivery

The Ultimate Social Media Bundle (Claude Edition) is delivered digitally. After purchase you get a welcome email and immediate access to a members area that you sign in to with a link or code we email you (or automatically on the thank-you page right after you buy). Your agents, The Routines Pack and any add-ons you bought are provided there, as digital files and instructions, and future updates are added there too. By purchasing, you acknowledge that this is digital content delivered electronically and that it cannot be returned once access has been given.

To use the agents you need your own paid Claude plan, bought from Anthropic. It is not included and is not sold by us. The Ultimate Social Media Bundle (Claude Edition) is an independent product. It is not affiliated with, made, sponsored or endorsed by Anthropic. Claude is a trademark of Anthropic, PBC.

11. Legal Notice

This Refund Policy is governed by the laws of Hong Kong SAR, China. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and where they conflict with this policy, your local law prevails (see Section 19.1 of our Terms and Conditions). This Refund Policy forms part of our Terms and Conditions. See also our Privacy Policy and Earnings and Results Disclaimer.